CUSTOMER SERVICE

TRUSTED EDUCATIONAL TEST SERVICE PARTNER

SERVICE FEATURES

贴心的“双客服”服务模式

Intimate "dual customer service" service model

Implementation manager Provides advisory implementation services, interacts with customers "point-to-point", jointly promotes the project process, tracks the project site, and ensures that the project implementation goals are achieved.


Customer service agents respond to customer calls online in a timely manner, and the background assists customers in completing question bank import, software deployment and use consulting, remote assistance and other support services.

先进的项目质量管控服务体系

Advanced project quality control service system

Implement SOP (Standard Operating Procedure) system, start from customer needs and scenarios, refine the project implementation process, formulate standardized operating procedures, quality standards and customer satisfaction assessment mechanisms, and complete the key steps of the project through online management Implementation and inspection.

贴心的“双客服”服务模式

Continue to carry forward the "three innovations" concept

The company always adheres to customer-centric, and continues to carry forward the concepts of "technical innovation", "product innovation" and "service innovation", and responds to needs according to customer needs and types.

SERVICE PHILOSOPHY

Become a leading educational technology service company in China

Service covers more than 30 provinces,

cities (districts) across the country

贴心的“双客服”服务模式

400 service hotline, consultation and acceptance,

service tracking, on-site support

贴心的“双客服”服务模式

7×24 hours remote technical support,

remote login to quickly solve difficult problems

贴心的“双客服”服务模式

Exam spare parts cover the whole country and

respond to customer needs quickly and efficiently

贴心的“双客服”服务模式
服务理念
贴心的“双客服”服务模式

Provide consulting services, customer training, examination services, test bank management, online marking, variable printing and sorting test papers, score analysis, management level improvement, etc.

贴心的“双客服”服务模式

International benchmarking of project delivery/service

process: ISO system, CMMI5 certification, etc.

贴心的“双客服”服务模式

Industry leader in comprehensive quality of personnel

capabilities: senior project managers, etc.

SERVICE PROCESS

Continue to improve the customer service management process to form a strong company support service capability

服务流程

Make an appointment now and get a free door-to-door experience

Product Consultation & Channel Cooperation & Media Reports

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