TRUSTED EDUCATIONAL TEST SERVICE PARTNER
Intimate "dual customer service" service model
Implementation manager Provides advisory implementation services, interacts with customers "point-to-point", jointly promotes the project process, tracks the project site, and ensures that the project implementation goals are achieved.
Customer service agents respond to customer calls online in a timely manner, and the background assists customers in completing question bank import, software deployment and use consulting, remote assistance and other support services.
Advanced project quality control service system
Implement SOP (Standard Operating Procedure) system, start from customer needs and scenarios, refine the project implementation process, formulate standardized operating procedures, quality standards and customer satisfaction assessment mechanisms, and complete the key steps of the project through online management Implementation and inspection.
Continue to carry forward the "three innovations" concept
The company always adheres to customer-centric, and continues to carry forward the concepts of "technical innovation", "product innovation" and "service innovation", and responds to needs according to customer needs and types.
Become a leading educational technology service company in China
Service covers more than 30 provinces,
cities (districts) across the country
400 service hotline, consultation and acceptance,
service tracking, on-site support
7×24 hours remote technical support,
remote login to quickly solve difficult problems
Exam spare parts cover the whole country and
respond to customer needs quickly and efficiently
Provide consulting services, customer training, examination services, test bank management, online marking, variable printing and sorting test papers, score analysis, management level improvement, etc.
International benchmarking of project delivery/service
process: ISO system, CMMI5 certification, etc.
Industry leader in comprehensive quality of personnel
capabilities: senior project managers, etc.
Continue to improve the customer service management process to form a strong company support service capability